Rising watertables Salinity a key issue facing urban and rural communities. Some 300 delegates, representing Councils from all States and the Northern Territory, attended the National Local Government Salinity Summit in Echuca-Moama on 17-19 July. In the Summit Statement, drawn up at the conclusion of the three day event, delegates acknowledged that salinity is one of the most serious challenges facing urban and rural communities across Australia.
Wagga Wagga fights salinity After identifying urban salinity in 1993, Wagga Wagga City Council allocated $3 million to implement programs to address the issue. These programs include education, revegetation, leakage reduction and urban borefield projects.
Editorial Recent studies are indicating that many of the large private sector operators, namely banks, insurers, telecommunications, large retail operators and so forth, have moved so zealously down the path of downsizing and greater efficiencies through new technologies, that they have lost sight of their primary focus – their customers. With people information rich and time poor, they do not want to wait on a phone queue or be selecting menu options that pass them from one set of instructions to another or message bank to message bank, they simply want someone to answer their query. In banks and retail stores, they just want someone to serve them and to avoid long queues. The private sector may have cut costs by reducing staff numbers but it seems they are now losing out in respect to their customer relations. Councils should take heed of this and keep on ensuring their emphasis stays firmly on what they do best – delivering quality customer service.
President's Comment In each edition we feature the views of a Local Government Association President. The following is from Alderman Dave Elliot, President of the Local Government Association of the Northern Territory.
Quality services acknowledged in Blayney Blayney Shire Council is the winner of the coveted AR Bluett Memorial Award for Members of the Shires Association of New South Wales. This annual Award, for outstanding progress in delivery of Local Government services to the community, was announced at the recent Shires Association of NSW conference.
Stanthorpe Shire to go online with AusSoft Solutions Stanthorpe Shire Council has joined with AusSoft Solutions to extend the Shire’s GraniteNet project. Supported by funds from Networking the Nation , this project is developing an online services partnership for Stanthorpe businesses and the community.
Community consultation key to Asset Management Plan Local Governments exist to serve the community and, in response, many Councils have taken up the challenge of developing a customer service focus. Clarence City Council is no exception and has been at the forefront of this trend.
Food for thought - The Good Oil by Rod Brown * The whole issue of building wealth – that is, wealth underpinned by tradeable production – came into clear focus during interviews we recently held with over 100 food companies. The food industry is particularly interesting for three reasons. The interviews focused on growers, processors and support organisations around Virginia, the Barossa, the Adelaide Hills and the Riverland and resulted in 24 Action Agendas for stakeholder consideration. They formed the basis of the ‘Food for Thought’ report released at Playford City Council’s Manufacturing Prosperity Conference in Adelaide on 10 July.
Closing the gap between Local and State Governments by Jackie Gill The theme ‘Conquering Space’, became a plea for partnerships between Local Government authorities, and across the three spheres of government, when Western Australia’s State Premier, Geoff Gallop, officially opened this year’s Western Australian Local Government Week Convention.
Playford stamps its mark on the world stage When the OEDC/French Government World Congress on Local Clusters was staged in Paris earlier this year, South Australia’s City of Playford was invited to present a paper. The Congress attracted some 1,000 delegates representing over 40 countries. Since launching its Economic Plan, ‘An innovative City’ in 1999, the City of Playford’s achievements have been recognised widely, both within Australia and overseas.
ACCC Rural and Regional Program * The Australian Competition and Consumer Commission is developing an outreach program to ensure that communities in rural and regional Australia are more informed about their rights under the Trade Practices Act and better prepared to alert the ACCC to anti competitive practices and consumer protection issues.
Dryland salinity – Coorong’s Local Action Plan The Coorong community in South Australia has identified dryland salinity, caused by rising watertables, as the highest priority natural resource management issue in the area. Currently, 57,000 hectares in the area are affected by dryland salinity, and a further 70,000 hectares are at risk within 20 years.
Councils and Green Power * As community leaders, Councils play a key role in educating residents and businesses about environmental issues such as greenhouse emissions and climate change. Green Power offers Councils a simple means to demonstrate their commitment to the environment, while also presenting an opportunity for ratepayers to reduce their impact.
Exchange Solutions leads the way in the delivery of integrated e-commerce solutions for Councils * Exchange Solutions Pty Ltd, a Brisbane based e-commerce solutions company has commenced rolling out its eagerly awaited integrated e-commerce solution for Local Government. As part of the first stage of its strategy, Exchange Solutions has been delivering e-procurement solutions to Councils.
LIVE TELECAST – a Local Government conference first The first session of the Perth International Public Works Conference will be televised live across Australia on Access 31 (UHF Channel 31) at 10.45am (EST) on Monday 27 August 2001. With the theme for the conference being ‘Innovation – The Key to the Future’, this session will present a panel of highly credentialed national and international speakers.
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