Performance excellence pays off with quality award for Hobart The Australian Quality Council has recognised Hobart City Council at the International Business Excellence Summit with a national Award for Business Improvement. The award acknowledges the performance of Council when measured against the Business Excellence Framework developed by the Australian Quality Council.
A training revolution The Local Government Training Package The Local Government industry in Australia has developed the Local Government Training Package over a number of years. The Training Package has been designed to reflect the work functions that people actually perform in Local Councils. It is intensely practical and covers the skills used in a wide range of occupations from Local Government Administration, the Planning and Management of the Physical Environment to ChildCare and Horticulture.
International benchmarking The Best Value regime has placed a duty on Councils in the UK to compare their performance against other Councils. BestValueCommunity.com has taken this one step further by providing Council officers with the opportunity to compare against local authorities throughout the world.
Psychometric testing Reducing the cost of training and inducting new recruits In the February issue of LG Focus, Steven Dahl* explored the bottom line benefits of using online cognitive ability testing to recruit the best job applicants. In this issue, Steven looks at how testing can reduce the cost of training and inducting new recruits.
Staff empowerment reaches new heights at Dubbo ‘Team 2000’, launched in late 1998, and now titled the ‘Continuous Improvement Program’, is an initiative of Dubbo City Council, which promotes a performance based and customer service driven culture.
Performance reporting The City of Moonee Valley found performance reporting to be an arduous affair, until a user friendly information system, developed inhouse, was introduced.
Pacific Software to market CivicView system * Local Governments now have even more reason to consider CivicView, the Local Government Integrated Software solution from Insight Informatics, with the appointment of Pacific Software as the exclusive marketing, implementation and support organisation for this state of the art system.
Competing Fairly Forum and Local Government The 1 May Competing Fairly Forum was welcomed by the participants at over 60 venues across the nation. The audiences, ranging from less than 10 to 100, took advantage of a satellite hook up to learn the meaning of unconscionable conduct and how to combat it.
Pine Rivers best PS annual report in Queensland A Queensland Council has become the first in the State to win the public sector annual report award. The Pine Rivers Shire Council’s 1999-2000 annual report took out the award at a ceremony at Parliament House in April.
Salisbury enhances organisational management The City of Salisbury in South Australia has endorsed a self managed team approach aimed at achieving organisational
and customer service benefits in processing development applications.
Tallaganda online Faced with the danger of Braidwood’s only Bank – Westpac, being lost to the town, Council secured funding of $326,853 to establish a Rural Transaction Centre, incorporating a Westpac In-store, Centrelink services, Medicare Easyclaim and personal, student and business support services.
“Between a Roc and a Hard Place” Since 1997, a Regional Organisation of Councils (ROC) has existed representing the Councils of Burnie, Central Coast, Circular Head, Devonport, Kentish, King Island, Latrobe, Waratah-Wynyard and West Coast. Due to lack of strategic vision within Tasmania’s West North West Councils, a recent review advocated the structure be reassessed to allow for more effective planning, decision making and better resource management.
Councils take up Tech One’s new, integrated solution * Penrith City Council in New South Wales and the City of Boroondarra in Victoria are the first Local Government authorities to go live with Technology One’s new integrated Finance One and Proclaim One software solution.
Continuous improvement at Rockingham pays off As community expectations of Local Government increase, it is essential for each Council to continuously improve processes and services to communities they serve.The City of Rockingham in Western Australia has recently undertaken an organisational change process, focusing on improved productivity and customer service.
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